ARE OFFICE EQUIPMENT SLA'S A GOOD INVESTMENT?

Do you really need an SLA (service level agreement) for your new office equipment? It may be tempting to skip the cost and hope nothing goes wrong, but there’s more than meets the eye when it comes to these agreements. Here’s why an SLA is almost always a good idea.

1. SAVE THE SURPRISES FOR YOUR BIRTHDAY

Unpredictable operating costs are always unpleasant, and when they center around a major office equipment repair, they can be substantial. A maintenance contract eliminates unexpected expenses by bundling print-related costs under one umbrella. A typical agreement may include consumables, parts, preventative maintenance, and repairs.

2. SPEAKING OF MAINTENANCE

Protecting your office equipment with regularly scheduled proactive maintenance is an excellent way to protect your investment. Without a service agreement, it’s tempting to skip maintenance appointments when everything seems to be okay. As with any mechanical device, preventative maintenance is performed to catch potential issues before they have a chance to cause catastrophic (and expensive!) damage.

3. EXPECT THE BEST

Your SLA will give you access to qualified technicians who understand precisely how your office equipment works. Today’s sophisticated copiers and network printers are made up of complex systems of rollers, drums, paper paths, lasers, and optical readers plus advanced software platforms. Technicians without the proper training may not be able to correct issues, and allowing untrained personnel to work on your equipment could even void the warranty.

4. HELP WHEN YOU NEED IT

Your office can’t afford downtime, and an SLA puts you in a good position when something goes wrong. With response time agreements and industry-trained technicians at the ready-to-correct equipment issues, your team can get back to work with as little interruption as possible. In some cases, a remote solution may even take care of the problem.

For help keeping your office equipment performing at its best, get in touch with our staff at Abadan today. When it comes to equipment and service, Abadan is “Clearly the Best!”